Zhu Yang C, Seen Theng M, Roy S, Junzhe M, Rafatnia AA. Brand Image, Staff Interaction Behavior and Overall Service Quality on Declining Sales: A Case Study ot Starbucks Coffee Malaysia. JOBSS [Internet]. 2023 Dec. 14 [cited 2024 Dec. 23];2023. Available from: https://iuojs.intimal.edu.my/index.php/jobss/article/view/440