A Fundamental Review on Candidate Processes for Robotic Process Automation (RPA) at Operational Level

Authors

  • Mohd Fakhri Mat Saad Faculty of Information Technology, INTI International University, Nilai, Negeri Sembilan, Malaysia.
  • Chua Yoon Chen Faculty of Information Technology, INTI International University, Nilai, Negeri Sembilan, Malaysia.
  • Hiew Sir Loon Faculty of Information Technology, INTI International University, Nilai, Negeri Sembilan, Malaysia.
  • Aziz Hasan Hossain Faculty of Information Technology, INTI International University, Nilai, Negeri Sembilan, Malaysia.
  • Abubakar Hamisu Shira Faculty of Information Technology, INTI International University, Nilai, Negeri Sembilan, Malaysia.
  • Larry Nyamupanemunda Faculty of Information Technology, INTI International University, Nilai, Negeri Sembilan, Malaysia.

Keywords:

Robotic Process Automation (RPA), Candidate Processes, Operational Level

Abstract

Digitalization has transformed the way organizations run its routine business activities. Emerging
digital tools are increasingly prevalent and these tools have substantial prospect to drive for
enhance organizational operational efficiency and performance. Organizational operations are
supported by Business Process Management (BPM) – which the automation capabilities are central
in facilitating the competitive advantage of modern businesses. A prevalent theme in modern BPM
is Robotic Process Automation (RPA). Through RPA approach, organizations can steer their
ability to improve overall efficiency, qualitatively and quantitatively. This paper provides a
fundamental exploratory study on RPA with a general overview, related techniques and
approaches for RPA implementations, RPA applications existed in current business process and
recognized improvements driven by RPA. Consequently, a summative outline of business
operational functions relative to candidate of RPA applications is presented as an essential guide.
The outlines and recommendations would be able to serve and assist practitioners who are
venturing into RPA approach to be more oriented on the planning, assessing and deciding the
candidate processes for RPA implementation.

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Published

2020-12-31

Issue

Vol. 2020: INTI Journal

Section

Articles

License

Copyright (c) 2020 INTI Journal

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This work is licensed under a Creative Commons Attribution 4.0 International License.