Employee Turnover in the Hospitality Industry: A Case Study in the Western Province of Zambia

Abstract

The hospitality industry in Zambia is one of the key factor contributing to the country’s economy.
However, the industry is faced with high rates of employee turnover. Employee turnover is the
number of employees leaving work/employment in one organization for other jobs perceived
better. Employee turnover hurts the productivity and financial performance of a company. This
study aimed to investigate the factors influencing employee turnover of non-executive employees
in the hospitality industry within the Western Province of Zambia. This study adopted a
quantitative research design method and questionnaires were used for data collection. The sample
size of this study is 273 non-executive employees working in the hospitality industry within the
Western Province of Zambia. The research findings revealed that salary, work conditions,
incentives, job rotation and long working hours have a significant influence on employee turnover.
Few recommendations were provided for future improvements on the employee turnover issues in
the hospitality industry within the Western Province of Zambia.