Implications of Therapeutic Communication for Avoiding Lawsuits in Health Services

Abstract

services in Indonesia have a very important role in improving the welfare of the Republic
of Indonesia. To prevent misunderstandings between patients and paramedics in health services,
good communication is needed. Communication in health services can be called therapeutic
communication. Previous research mostly only highlights the importance of using informed
consent as valid proof of a therapeutic agreement, therefore in this research the important point is
that in implementing informed consent, adequate, detailed, and easy to understand information
must be given to the patient, this can be done by providing information using therapeutic
communication. This article uses a literature study of legal research methods with a normative
approach and a conceptual approach. Sources of research material used in this literature review
include journal articles, legal regulations, and books. Therapeutic communication should be
carried out in the entire series of patient care, especially in conveying informed consent, where the
patient must receive a detailed explanation regarding the diagnosis, therapy plan, risks if treatment
is carried out or not carried out, and the treatment prognosis, so that the patient can determine
properly what treatment is needed. will be chosen consciously. When the treatment carried out is
determined by the patient and carried out based on mutual agreement, this will reduce the
possibility of disputes between the doctor and the patient. Therapeutic communication cannot
completely prevent lawsuits and medical disputes, but by carrying out effective therapeutic
communication, patients and paramedics can have equal views regarding the patient's condition,
treatment plans, and the risks that may occur if medical action is or is not carried out.